So, here is my second moving madness post. This story starts back a few months ago, when we bought a new LG front-loader washer and dryer (these things rock, keep reading). The “jokers” that delivered the washer and dryer were very much less than professional, and other than installing our new appliances undamaged, were pretty lazy and were goofing off the whole time. I didn’t really care at the time, I was just happy to have a new washer and dryer that came with a decent warranty.
Unfortunately, the jerks that delivered them took the shipping bolts for the washer with them. The shipping bolts are supposed to be left behind, and, according to one person that I spoke with at Best Buy, if the bolts are taken away at the time of delivery they are thrown away, so if you need them, there is no way to get them from Best Buy. I am moving these things across country, and according to my friendly LG representative from today, moving the washer without the shipping bots voids the warranty. Best Buy totally dropped the ball on this one. They were completely unhelpful on the phone and could only recommend that I call LG, even though we have a warranty with Best Buy for the set. Best Buy’s customer service in my case was POOR. (just typing that a few times for the search engines).
The LG customer service, on the other hand, was great. I had read some bad reviews of their customer service before and I have to say today contradicted that for me. I have to pay for the bolts, of course, but they are shipping them overnight to me so that I can prepare the washer for the movers coming on Friday (tomorrow if Thursday). If you end up without your shipping bolts for your LG, call the customer service number and explain the situation and they will hook you up with the parts line - where you can order the new bolts.
